My role is one of many hats, it is curating moments for clients, it is training and developing a staff,
it is making sure I ordered enough Diet Coke to last us a couple weeks. It is everything.
There is something about teaching that I really enjoy.
Something about giving somebody who has raw talent and really refining that
and making them a better focused, better well-rounded client adviser
that really is able to connect with customers, provide the best customer service.
We need people with the drive to make this work.
There needs to be the passion which comes intrinsically in the people that we hire.
And I have staffed my team full of people who are hungry and passionate
and enjoy learning more and more about menswear and about suiting.
It shows in the service that we give here at the store.
People need suits for special moments in times when you are needing to look your best.
We are part of these people's lives. We stay with them. We are in their photos.
We bring them in. We treat them like family. We sit down with them.
We want to make sure that we are cherishing those moments and representing Canali in the best way,
because these moments stick with them for the rest of their lives.
One of my main reasons for coming here was the craftsmanship and quality of the product. It's something I can stand behind.
The Made in Italy tag still has an air of romanticism to it.
It is construction storied in history, it is tradition. They have been doing this for generations.
And I think people know that about Italian craftsmanship, that when somebody is sewing a suit, it is a generational experience.
We really like to show the "Fatto a Mano", the made-by-hand pieces of the suit.
These garments demand respect as well. There are hundreds of hours worth of work
both from our production team to our marketing team. It is very important to then
take care of it the way that it deserves to be taken care of.
We have customers that have been with Canali for ages, and we have new people coming in.
It is such a kismet universe, where we are a family company, father to son,
and, you know, they are coming here father to son. It is part of the heritage. It helps build the brand's reliability.
We are people with a very high degree of integrity. We are people that you can trust and you can count on.
So, when I talk to my team about family, they believe it.
And even if it is a different store in another part of the world, they still have that sense of place.
And as long as we keep doing that, we will be successful.