WEBVTT 00:00:08.000 --> 00:00:15.120 I am responsible for merchandising for the stores we have in the Asia Pacific region, specifically China. 00:00:15.120 --> 00:00:17.400 When I started working for Canali 00:00:17.400 --> 00:00:21.240 I did not do it simply to add an experience on my resume, 00:00:21.240 --> 00:00:22.820 to put a name on my resume. 00:00:22.820 --> 00:00:28.360 My grandmother was a seamstress and my mom a modeler, 00:00:28.360 --> 00:00:31.200 so, I kind of grew up within this culture 00:00:31.200 --> 00:00:36.000 and I have to say that the best thing is just being able to see the product first-hand. 00:00:36.000 --> 00:00:38.400 Maybe it is also due to the culture that I come from. 00:00:38.400 --> 00:00:41.440 There is a strong attachment to the work itself, 00:00:41.440 --> 00:00:45.200 not simply as an everyday task, 00:00:45.200 --> 00:00:48.320 but as something to be faithful to. 00:00:48.320 --> 00:00:50.560 It is kind of like a marriage, you know, 00:00:50.560 --> 00:00:53.000 you always get a little married to the work that you do. 00:00:54.960 --> 00:00:57.840 Being in contact with a very different culture 00:00:57.840 --> 00:01:01.440 you have a much broader view of the business. 00:01:01.440 --> 00:01:07.320 Chinese customers, 10 years ago, when I first approached them, 00:01:07.320 --> 00:01:12.600 were looking for the finest fabric because it was more of a gifting-related business. 00:01:12.600 --> 00:01:17.040 Now they also need to be able to choose what to wear in person. 00:01:18.560 --> 00:01:22.720 For me, one of the main values of Canali is elegance, 00:01:22.720 --> 00:01:25.880 the elegance in people's attitudes. 00:01:25.880 --> 00:01:31.480 It is a transversal element that starts not only from the garments themselves, 00:01:31.480 --> 00:01:36.040 but elegance also lies in knowing how to address customers and managing 00:01:36.040 --> 00:01:39.600 not only sales, but relationships with people. 00:01:40.640 --> 00:01:42.640 It is not simply based on the work itself 00:01:42.640 --> 00:01:44.560 There is always the human component. 00:01:44.560 --> 00:01:49.200 The boss who does not just call you to ask for that number or that analysis, 00:01:49.200 --> 00:01:52.040 but who also asks you how your children are doing 00:01:52.040 --> 00:01:58.120 or, again, Dr. Eugenio who sends his best wishes at Christmas by writing "Dear Jessica," 00:01:58.120 --> 00:02:02.360 this is something that makes a difference to me.